Privacy Policy

Overview

hostli helps hosts and property managers organize rental records, bookings, payments, expenses, documents, taxes, owner statements, reminders, support requests, and account settings. This policy explains what information we collect, how we use it, and the choices available to customers and users.

Information We Collect

We may collect account details such as name, email address, phone number, business name, role, profile information, login activity, and security settings. Customers may also enter property details, owner and guest records, vendor records, reservation details, payment records, expenses, documents, tax information, notes, reminders, support tickets, and other business records they choose to store in hostli.

We also collect technical information such as device, browser, IP address, pages visited, timestamps, security events, audit logs, and usage activity needed to operate and protect the service.

How We Use Information

We use information to provide the hostli service, authenticate users, manage subscriptions, process imports and exports, generate reports and owner statements, support customer requests, improve product quality, enforce security controls, prevent misuse, and comply with legal, tax, accounting, or security obligations.

Payments

Paid subscriptions are processed through Stripe. hostli does not store full credit card numbers. Stripe may collect and process payment details under its own privacy and security terms.

AI and Automation

hostli may use AI-assisted features to help summarize data, answer help questions, extract receipt details, or identify records that need attention. AI use is described more fully in our AI Policy.

Sharing Information

We do not sell customer business records. We may share information with service providers that help us operate hostli, such as hosting, database, authentication, payment, storage, analytics, support, email, or AI providers. We may also share information when required by law, to protect rights and security, or with customer-authorized users inside an organization.

Data Security

We use reasonable administrative, technical, and organizational safeguards, including authentication, role-based access controls, audit logging, and secure service providers. No system is perfect, and customers should use strong passwords, MFA where available, and appropriate access controls for their teams.

Data Retention and Deletion

We keep information as long as needed to provide the service, meet legal or accounting obligations, resolve disputes, maintain security logs, and support legitimate business purposes. Customers may request export, cancellation, or deletion through account tools or support. Some records may be retained where required for security, legal, tax, backup, or compliance reasons.

Your Choices

Users may update profile details, request password resets, manage security settings, and ask an organization admin to update access. Organization admins may manage team access, exports, offboarding requests, and data deletion workflows. Privacy rights may vary by location.

Changes

We may update this policy as hostli changes. We will update the date above when material changes are made.

Contact

For privacy questions, contact hostli at privacy@hostli.co.